Terms of Purchase
Terms of Purchase
These Terms of Purchase apply to all orders, products, and services purchased from terramarching through our online store.
By placing an order on our website, you agree to these Terms of Purchase, as well as our Terms of Use, Privacy Policy, Return Policy, Shipping Policy, and any other policies or notices made available on our store.
Please review these Terms carefully before completing a purchase. By buying from terramarching, you confirm that you have read, understood, and accepted the terms below, including provisions relating to order handling, payment, shipping, refunds, dispute resolution, and liability limitations.
1. General Purchase Terms
By submitting an order with terramarching, you confirm that you are at least 18 years of age, have the legal authority to enter into a binding purchase agreement, and are not prohibited by any applicable law or regulation from purchasing or receiving the products ordered.
You agree to purchase, import, possess, and use any products from terramarching in compliance with all applicable laws, rules, and regulations in your location and in the delivery destination.
You are responsible for ensuring that the products you purchase are lawful, suitable, and permitted for use in your country, region, or jurisdiction.
For customer service, quality assurance, security, and business record purposes, communications between you and terramarching, including emails, phone calls, messages, or support interactions, may be stored, reviewed, or recorded where permitted by law.
2. Privacy Notice
Any personal information you provide to terramarching through our website, checkout page, customer support channels, email communications, or other interactions will be collected, used, stored, and processed in accordance with our Privacy Policy.
We may revise our Privacy Policy from time to time. Any updates will be posted on our website. Your continued use of our website or services after such updates means you accept the revised Privacy Policy.
3. Order Processing
terramarching reserves the right, at our sole discretion, to decline, cancel, limit, or refuse to process any order when appropriate.
This may occur if:
- A product is unavailable or out of stock
- Product information or pricing is incorrect
- Payment details cannot be verified
- An order appears suspicious or fraudulent
- Required order information is incomplete
- We determine that cancellation is necessary for legal, operational, security, or business reasons
Before processing an order, we may take reasonable steps to verify your identity, payment details, shipping information, or other order-related information.
If an order is canceled or not processed by terramarching, we will either not charge you or will issue a refund for the canceled portion of the order, where applicable.
We reserve the right to correct errors, withdraw offers, revise promotions, update product details, modify pricing, change specifications, or amend descriptions at any time, including after an order has been placed, confirmed, shipped, or received, unless prohibited by applicable law.
4. Product and Service Information
We make reasonable efforts to present product descriptions, images, specifications, prices, and service details clearly and accurately.
However, terramarching does not guarantee that all product information, images, availability, pricing, descriptions, or other website content will always be complete, current, accurate, reliable, or free from errors.
If the product you receive is materially different from the description shown on our website, your available remedy will be handled under our Return Policy and any other applicable store policies.
Some listings may include quick-view, quick-add, or similar convenience features. These tools may not display every product detail. Before purchasing, you should review the full product page for complete information, including features, specifications, options, pricing, shipping details, and limitations.
5. Pricing Information
We aim to keep pricing, discounts, and promotional information accurate. However, typographical mistakes, technical errors, system issues, or pricing inaccuracies may occasionally occur.
We reserve the right to correct any pricing error and to cancel, refuse, or adjust an order placed for a product listed at an incorrect price.
If this affects your order, we may contact you using the email address provided at checkout.
terramarching may also correct retail prices, promotional offers, discounts, product details, or other pricing-related information at our discretion.
6. Product Availability
Product availability displayed on our website is provided for reference only and does not guarantee that an item will remain available when your order is processed.
Availability may change quickly due to inventory movement, supplier updates, warehouse stock, product demand, carrier delays, customs processing, weather conditions, or other factors outside our control.
If an item becomes unavailable after you place an order, terramarching may remove the unavailable item from your order, cancel that portion of the order, issue a refund where applicable, and notify you by email.
We may also remove unavailable products or services from our website at any time.
7. Product Disclaimers and Customer Responsibilities
In addition to any disclaimers stated in our Terms of Use, products purchased from terramarching may have certain limitations depending on the product category, destination country, and local requirements.
Products purchased from our website may:
- Not include a manufacturer warranty, even if similar products sold elsewhere do
- Not include additional technical support, after-sales services, or service plans
- Not come with manuals, labels, warnings, or instructions in your local language
- Not be designed, certified, or labeled according to every local standard or regulation in your jurisdiction
- Not match the plug type, voltage, electrical standard, compatibility requirement, or technical specification used in your country
- Require adapters, converters, accessories, or other compatible items for safe and proper use
You are responsible for checking product details before purchasing and confirming that the item is appropriate for your intended use, lawful to import, and safe to use in your location.
8. Taxes, Duties, and Import Charges
You are responsible for any customs duties, import taxes, VAT, tariffs, government charges, handling fees, or other fees imposed by the country or region where your order is delivered.
Unless clearly stated at checkout, such charges are not included in the product price or shipping fee.
terramarching is not responsible for delivery delays, additional costs, customs holds, rejected shipments, or other issues caused by customs processing or unpaid import-related charges.
9. Order Acceptance
Receiving an order confirmation email does not automatically mean that your order has been fully accepted by terramarching.
We reserve the right to review, verify, limit, modify, or cancel any order after it has been submitted.
Unless otherwise required by law, an order is generally considered accepted only after it has been processed and shipped.
10. Payment
By submitting payment information at checkout, you confirm that you are authorized to use the selected payment method.
You authorize terramarching and our payment processors to charge the full amount shown at checkout, including product price, shipping fees, taxes, and any other applicable charges.
If a payment is declined, reversed, disputed, flagged, cannot be verified, or appears suspicious, we may delay, cancel, or refuse the order.
11. Shipping and Delivery
Shipping and delivery timeframes are estimates only and are not guaranteed.
Delivery may be affected by customs inspections, carrier delays, weather events, holidays, incorrect address details, inventory availability, international logistics, or other circumstances beyond our control.
Please refer to our Shipping Policy for additional information regarding processing times, shipment tracking, estimated delivery periods, missed deliveries, split shipments, and shipping-related issues.
12. Returns, Refunds, and Replacements
Returns, refunds, and replacements are handled according to our Return Policy.
Not every purchase will qualify for a return, refund, replacement, or exchange. Eligibility depends on the nature of the issue, the timing of the claim, the evidence provided, and the conditions stated in our Return Policy.
Before sending any item back, you must contact us at support@terramarching.com for assistance.
Unauthorized returns may not be accepted and may not qualify for any refund, replacement, or other resolution.
13. Customer Information
You agree to provide accurate, complete, and current information when placing an order, including your name, email address, phone number, shipping address, billing details, and payment information.
terramarching is not responsible for delayed shipments, failed deliveries, returned parcels, lost packages, or other issues caused by incorrect, outdated, incomplete, or inaccurate customer information.
If you notice an error in your order details, please contact us immediately at support@terramarching.com. We will make reasonable efforts to assist, but changes cannot be guaranteed once an order has entered processing, fulfillment, or shipment.
14. Limitation of Liability
To the fullest extent permitted by applicable law, terramarching will not be liable for any indirect, incidental, special, punitive, exemplary, or consequential damages arising from or related to your purchase, use, or inability to use any product or service purchased from our website.
This includes, but is not limited to, loss of profits, loss of revenue, loss of data, loss of business opportunity, replacement costs, or similar damages.
Unless otherwise required by law, our total liability for any claim related to a purchase will not exceed the amount you paid for the product involved in that claim.
15. Dispute Resolution
If you have any concern regarding your order, product, payment, delivery, refund, or another purchase-related matter, please contact terramarching first at support@terramarching.com.
By purchasing from us, you agree to make a good-faith effort to resolve any dispute directly with our customer support team before pursuing any formal claim, unless applicable law provides otherwise.
Please include your Order Number and Order Email when contacting us so we can review your issue efficiently.
16. Updates to These Terms
terramarching may update, revise, or replace these Terms of Purchase at any time by posting the updated version on our website.
The version of the Terms in effect at the time of your purchase will generally apply to that purchase.
Your continued use of our website after changes are posted means you accept the updated Terms.
17. Contact Information
If you have any questions about these Terms of Purchase, your order, or our store policies, please contact us at:
Brand Name: terramarching
Customer Support Email: support@terramarching.com
Return Address: HONG KONG CITY 33 CANTON ROAD TSIM SHA TSUT KL FLAT/RM 01C BLK 2 21/F
For faster service, please include your Order Number and the email address used at checkout in your message.