Return Policy

Return Policy

Last Updated: July 25, 2025

Thank you for shopping with terramarching. We value every customer and aim to provide a reliable shopping experience.

If you have any concern regarding your order, please contact our customer support team at support@terramarching.com before taking any further action. To help us assist you efficiently, please include your Order Number and the email address used when placing the order.

Please read the return policy below carefully before submitting a request.

General Return Policy

All purchases made through terramarching are considered final sale.

We generally do not accept product returns or exchanges. The only exceptions are cases where the item is confirmed to have a quality-related issue, arrives damaged, or the wrong product was delivered.

Return or refund requests that do not meet the conditions described in this policy may not be approved.

Damaged, Defective, or Incorrect Items

We take product quality seriously. If your order arrives damaged, defective, or different from what you purchased, please contact us promptly so we can review the issue and assist you with a suitable resolution.

Please inspect your order as soon as it is delivered. Any claim related to damage, defect, or incorrect items must be submitted within 7 days of delivery.

To file a claim, please email support@terramarching.com with the following information:

  • Your Order Number
  • The email address used for the order
  • A clear explanation of the issue
  • Photos or a video clearly showing the damage, defect, or incorrect item
  • Any additional details that may help us review your case

Once we receive the required information, our support team will assess your claim. Approved solutions may vary depending on the situation and may include a replacement, partial refund, or full refund.

Each case is reviewed individually.

Refunds

If your claim is approved and a partial or full refund is issued, the refund will be processed back to the original payment method used for the purchase.

Refunds are typically reflected within 7–12 business days after processing.

Please note that the exact posting time may vary depending on your bank, payment provider, or credit card company. We are not able to control the processing speed of external financial institutions.

Exchanges

We do not provide standard exchanges for reasons such as personal preference, change of mind, wrong selection, size, color, or quantity chosen by the customer.

A replacement may only be offered when the item is verified to be defective, damaged upon arrival, or incorrectly sent, and the claim has been approved by our support team.

Unauthorized Returns

Please do not send any item back unless our customer support team has specifically instructed you to do so.

To be eligible for assistance, you must first contact us at support@terramarching.com and receive confirmation that your claim has been reviewed and approved.

Items returned without prior notice, approval, or instruction from our support team will not be accepted. Unauthorized returns may not qualify for a refund, replacement, or any other form of assistance.

Return Address

If our customer support team confirms that a return is required, you will be instructed to send the item to the address below unless we provide different instructions:

Return Address:
HONG KONG CITY 33 CANTON ROAD TSIM SHA TSUT KL FLAT/RM 01C BLK 2 21/F

Please contact us before shipping any return package. Returns sent without approval may not be processed.

Customer Support

For any questions, order issues, or return-related concerns, please contact us directly.

Brand Name: terramarching
Customer Support Email: support@terramarching.com
Return Address: HONG KONG CITY 33 CANTON ROAD TSIM SHA TSUT KL FLAT/RM 01C BLK 2 21/F

For faster service, please include your Order Number and Order Email in your message.

Our team will review your request and do our best to provide a fair and appropriate resolution.