Privacy policy

Last Updated: January 9, 2026

At Terra Matching, we are committed to maintaining the trust and confidence of our visitors and customers. This Privacy Policy explains how we collect, use, disclose, and protect your Personally Identifiable Information (PII) when you visit or make a purchase from our website.

1. Information We Collect

We collect information to provide a secure and personalized shopping experience and to fulfill your orders efficiently.

Information You Provide

When you place an order, create an account, subscribe to our emails, or contact customer support, we may collect personal information such as:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information (processed securely by third-party providers)

Automatically Collected Information

When you browse our website, we automatically receive certain information including:

  • Internet Protocol (IP) address

  • Device and browser information

  • Interaction data through cookies and similar technologies (see Section 5)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Fulfillment: To process payments, arrange shipping, send order confirmations, and provide tracking updates

  • Customer Experience: To personalize content and product recommendations

  • Communication: To respond to inquiries and, if you opt in, send promotional emails and updates

  • Security & Fraud Prevention: To protect against unauthorized transactions and misuse of our Services

3. Data Protection & Security

Your data security is important to us.

  • Encryption: All sensitive payment information is transmitted using Secure Socket Layer (SSL) technology and processed through encrypted payment gateways

  • Access Control: Personal data is stored on secure systems accessible only by authorized personnel

  • No Card Storage: We do not store your credit or debit card information on our servers

4. Third-Party Disclosure

Terra Matching does not sell, trade, or rent your Personally Identifiable Information to third parties for their own independent use.

However, we may share information with trusted partners who help us operate our website, process payments, deliver orders, or provide marketing services.

Advertising & Marketing Partners

We allow certain third-party partners to use cookies, pixels, or similar technologies to deliver relevant advertising. These partners may collect information about your online activities across different websites.

Our partners include:

Information collected by these partners is governed by their own privacy policies. You may manage or opt out of targeted advertising through their platforms or your browser settings.

5. Cookies Policy

Yes, we use cookies.

Cookies are small files placed on your device that help us improve site functionality and user experience.

Types of Cookies We Use

  • Strictly Necessary Cookies: Required for core site functions (e.g., shopping cart, checkout)

  • Analytics & Performance Cookies: Help us understand site usage and improve performance

  • Marketing Cookies: Used by advertising partners to display relevant ads

For details on cookies used through Shopify, please visit:
https://www.shopify.com/legal/cookies

You can control cookie settings through your browser preferences.

6. Third-Party Links

Our website may include links to third-party websites or services. These sites have independent privacy policies, and we are not responsible for their content or practices.

7. California Online Privacy Protection Act (CalOPPA)

In compliance with CalOPPA, we provide the following disclosures:

  • Users may visit our site anonymously

  • This Privacy Policy is accessible via a link in our website footer

  • Users will be notified of any policy changes on this page

  • Users may update or request changes to their personal information by contacting us

Do Not Track Signals

We honor Do Not Track (DNT) browser signals and do not track users or use advertising cookies when DNT is enabled.

8. Children’s Privacy (COPPA)

Terra Matching does not knowingly collect or solicit personal information from children under the age of 13. If you believe a child has provided us with personal data, please contact us so we can remove it promptly.

9. Fair Information Practices & Data Breach Response

In the unlikely event of a data breach, we will take the following actions:

  • Notify affected users via email within 7 business days

  • Post a notice on our website within 7 business days

10. CAN-SPAM Act Compliance

We collect email addresses to process orders and provide service-related updates. If you opt in, we may also send promotional emails.

In accordance with CAN-SPAM:

  • We do not use false or misleading email subjects

  • Promotional emails are clearly identified

  • You may unsubscribe at any time using the link at the bottom of our emails

Unsubscribe requests are processed promptly.

11. Contact Us

If you have any questions regarding this Privacy Policy or our data practices, please contact us at:

support@terramatching.com